Refund policy

Sincero Nodo Returns & Exchanges

We're here to help. Contact us anytime at info@sinceronodo.com

WHAT IS OUR RETURN POLICY? You can return a product within 30 days of delivery for a refund, exchange, or store credit, provided it is still good as new with all original tags and packaging intact.

To ensure a smooth return process, your items must meet the following conditions:

1. Timeframe: Initiated and returned within 30 days of your delivery date.

2. Uncustomized: Any product that has been customized or monogrammed with initials is strictly ineligible for refunds or exchanges.

3. Pristine Condition: Must be in its original, unused, and unaltered condition. Because Italian vegetable-tanned leather easily absorbs oils and develops a patina, we cannot accept returns on phone cases or leather goods that show visible scratches, wear, or signs of everyday handling.

4. Original Packaging: Must be returned with all original tags, inserts, and Sincero Nodo packaging.

To initiate a return, please email us at info@sinceronodo.com.hk. Please note that customers are responsible for all return shipping costs, and all refunds will be applied to the original form of payment. We reserve the right to reject returns that do not comply with this policy. Items that do not meet these conditions may be sent back to the original shipping address at our discretion.

WHAT IS NOT ELIGIBLE FOR RETURN? We cannot offer returns on pre-ordered items sold at a discount, products marked as "final sale," or any custom monogrammed pieces. Order cancellations or withdrawals cannot be processed for customized products once production has begun.

HOW DO I START A RETURN?

1. Send us an email regarding your return request.

2. We will review your request and get back to you with a designated shipping label and instructions. Returns sent to our facilities without prior authorization will be rejected.

3. Securely pack the items in their original packaging. For added safety, we highly recommend insuring all packages and using a tracked shipping method. We cannot guarantee receipt of your item and will not issue refunds for returns lost in transit.

All refunds (excluding original shipping costs and any duties/taxes paid) will be applied to your original payment method within 14 business days from the date we receive and inspect the return.

RETURN COST Return shipping costs are the responsibility of the customer and will be deducted from the total value refunded.

A few recommendations when adding this to your Shopify store:

• Leather Disclaimer: Since vegetable-tanned leather scratches and marks easily, explicitly mentioning this in the "Condition" section sets clear boundaries for customers who might try to return a phone case after a few days of rough use.

• Process Automation: If you want to automate returns later, you can link the "Send us an email" prompt directly to a Shopify returns portal.

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